Terms  & Conditions

Terms and Conditions for Xtrafrica

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Introduction

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These Terms and Conditions ("Terms") govern your use of the Xtrafrica website, including all content, features, and services offered on or through our website (collectively referred to as the "Service"). By accessing or using our Service, you agree to comply with and be bound by these Terms.

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Definitions

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"Content" refers to all material, including, without limitation, text, videos, graphics, and sound material, published on the Xtrafrica website or any other Xtrafrica media platforms, whether copyrighted by Xtrafrica or a third party.

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Use of Content

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1. Personal and Non-Commercial Use:

   • You may download and print extracts from the Content for your own personal and non-commercial use only.

   • You may not download or print the Content, or extracts from it, systematically or regularly to create a database in electronic or paper form comprising all or part of the material appearing on the Xtrafrica website.

2. Restrictions on Use:

   • You must not reproduce any part of the Xtrafrica website or its Content, or transmit it to, or store it in, any other website.

   • You must not disseminate any part of the Content in any other form unless you have received our direct and explicit permission.

3. Requesting Permission:

   • If you would like to use Content from the Xtrafrica website on your website or for any other purpose, please contact us for permission 

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Intellectual Property

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All Content on the Xtrafrica website is protected by copyright, trademark, and other applicable laws. Unauthorized use of the Content may violate copyright, trademark, and other laws. You must retain all copyright and other proprietary notices contained in the original Content on any copy you make.

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Disclaimer of Warranties and Liability

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The Content on Xtrafrica is provided "as is" for general informational purposes only. Xtrafrica makes no warranties, expressed or implied, regarding the accuracy, reliability, or completeness of any Content on our website. Xtrafrica disclaims all liability for any damages arising from the use or inability to use the information provided on our website.

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External Links

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Xtrafrica may include links to other websites for the convenience of our users. These links do not constitute an endorsement by Xtrafrica, and we do not have control over the content of these sites. Visiting any linked site is done at your own discretion and risk. Xtrafrica is not responsible for the content, accuracy, relevance, copyright compliance, legality, or decency of material contained on any linked site.

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Refund Policy for XtrAfrica

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At XtrAfrica, we strive to ensure that you are completely satisfied with your purchases. We understand that sometimes, a product may not be exactly what you expected. Therefore, in alignment with our partner 's policy, we offer the following return and refund guidelines.

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Return Eligibility Window: You can return an item within 14 days of receiving it. The countdown starts from the date the product is delivered to your doorstep as confirmed by the shipping carrier's tracking information.

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Condition for Returns: To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Items that have been worn, used, or altered will not be accepted for return.

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Process for Returns: To initiate a return, please contact our customer support team at [info@xtrafrica.com] with your order number and details about the product you wish to return. We will guide you through the steps for returning the item to the appropriate supplier.

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Refunds (if applicable): Once your return is received and inspected by the supplier, we will send you an email to notify you that we have received your returned item. We will also inform you of the approval or rejection of your refund based on the condition of the product.

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If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment, typically within a certain number of days, depending on your card issuer's policies.

Shipping Costs for Returns: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

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Exceptions / Non-Returnable Items: Certain types of items cannot be returned, such as perishable goods, custom products (such as special orders or personalized items), and personal care goods (such as beauty products). Please get in touch if you have questions or concerns about your specific item.

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Damaged or Incorrect Items: If you receive an item that is defective, damaged, or incorrect, please contact us immediately so we can evaluate the issue and make it right.

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Thank you for shopping with XtrAfrica. We are here to ensure that your shopping experience is seamless and satisfactory.

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Changes to the Terms

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Xtrafrica reserves the right to update or change these Terms at any time. Any changes will be posted on this page, and we encourage you to review these Terms periodically to stay informed about your use of our Service.

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Contact Us

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If you have any questions or concerns about these Terms, please contact us .

By using the Xtrafrica website, you acknowledge that you have read and understood these Terms and agree to comply with them. Thank you for using Xtrafrica.